Our goal is for you to love your new purchase. You may return an item for a refund of the merchandise total within 30 days of delivery; all you need to do is ship the item back to us. Your credit card will be refunded within 1 business day, once the item is received and inspected.
Need to return an item, please email us at firstname.lastname@example.org and a customer service representative will assist you in the process.
If your item arrived damaged or defective, we are happy to arrange for a prompt replacement.
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned including:
What if My Order Arrives Damaged?
We package all of our products well so they arrive to your home safe and secure. We curate for quality and refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 30 days. We're happy to send you replacement parts as soon as possible.
If you ordered by Truck Freight or White Glove, please note the instructions below.
Our Truck Freight and White Glove return policy.
Ordering Replacement Parts
Please email us at email@example.com to order replacement parts for your order.
As stated at the time of your purchase, clearance items cannot be returned. However, if you received this item and find there is substantial damage or some other issue, please get in touch with us. Of course we want to be fair.