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DEQOR Returns and Damage Policy

Our goal is for you to love your new purchase. You may return an item for a refund of the merchandise total within 30 days of delivery; all you need to do is ship the item back to us. Your credit card will be refunded within 1 business day, once the item is received and inspected.

Need to return an item, please email us at and a customer service representative will assist you in the process.

If your item arrived damaged or defective, we are happy to arrange for a prompt replacement.

Return Eligibility

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned including:

  • Clearance Items
  • Gift Certificates
  • Made to Order items
  • One of Kind
  • Items Marked ?Non-Returnable? (clearly indicated on the sale page before placing your order)

What if My Order Arrives Damaged?

We package all of our products well so they arrive to your home safe and secure. We curate for quality and refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 30 days. We're happy to send you replacement parts as soon as possible.

If you ordered by Truck Freight or White Glove, please note the instructions below.

Our Truck Freight and White Glove return policy.

  • When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
  • If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
  • If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
  • If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item us, on top of the refund.
  • If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit.
  • We select only the most reliable, highest quality products and the most reputable manufacturers to work with. If you have any issues or questions, don't hesitate to email us at

Ordering Replacement Parts

Please email us at to order replacement parts for your order.

Clearance Items

As stated at the time of your purchase, clearance items cannot be returned. However, if you received this item and find there is substantial damage or some other issue, please get in touch with us. Of course we want to be fair.


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