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Terms of Use

Last Updated: March 3, 2016

Welcome to www.deqor.com!

DEQOR provides this website (including applications and other online services that are accessible through various desktop, tablet and mobile web browsers from time to time) (collectively, "Site") subject to your compliance with these Terms of Use.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SITE. These Terms of Use constitute an agreement between DEQOR and you. We recommend that you print out a copy of these Terms of Use for your records.

By using the Site, you affirm that you are able and legally competent to agree to and comply with these Terms of Use. If you do not agree to these Terms of Use or if you are not legally competent to agree to them, then you may not use the Site.

Please note that these Terms of Use contain provisions that govern the resolution of claims between DEQOR and you. Please see the Indemnity, Disclaimer of Warranties, Limitation of Liability and Legal Disputes sections for complete details.

Privacy & Security

Please review our Privacy Policy, which is incorporated into these Terms of Use and also governs your use of the Site. To the extent there is a conflict between the terms of the Privacy Policy and these Terms of Use, the Terms of Use govern. Information security is important to DEQOR. We have established appropriate physical, electronic and managerial safeguards to protect the information that we collect from or about our users. DEQOR does, however, reserve the right at all times to disclose any information as DEQOR deems necessary to satisfy any applicable law, regulation, legal process or governmental request.

Changes

DEQOR reserves the right, at any time, to change these Terms of Use, our Privacy Policy and/or the Site. Your use of the Site following any such change constitutes your agreement to follow and be bound by the Terms of Use and/or Privacy Policy as revised. The revised Terms of Use and/or Privacy Policy supersede all previous versions, notices or statements regarding the Site. If we request, you agree to sign a non-electronic version of these Terms of Use.

We will notify you of any change to these Terms of Use by updating the "Last Updated" date at the top of this webpage.

Intellectual Property Rights

The Site contain valuable trademarks and service marks owned and used by DEQOR, including but not limited to DEQOR, and the DEQOR logo (collectively, the "DEQOR Marks"). Any use of the DEQOR Marks without the prior written permission of DEQOR is strictly prohibited. The arrangement and layout of the Site, including but not limited to, the DEQOR Marks, images, text, graphics, buttons, screenshots, music, digitally downloadable files, and other content or material (collectively, the "Site Content"), are the sole and exclusive property of DEQOR.

UNAUTHORIZED COPYING, REPRODUCTION, MODIFYING, REPUBLISHING, UPLOADING, DOWNLOADING, POSTING, TRANSMITTING, MAKING DERIVATIVE WORKS OF OR DUPLICATING ALL OR ANY PART OF THE SITE IS PROHIBITED.

DEQOR uses a network of independent product suppliers, distributors and other such third parties to supply the products on the Site. All other trademarks, service marks, product names, package designs and company names or logos associated with these product and content suppliers, distributors and other such third parties that are not owned by us but appear on the Site are the property of their respective owners.

User-Generated Content

From time to time, the Site permit the submission of content, such as blogs and product reviews, generated by you and others users ("User Content").

You are solely responsible for your own User Content and the consequences of posting or publishing it. Any User Content or other material, information or ideas that you submit to or post or publish on the Site is non-confidential and non-proprietary.

By submitting User Content, you represent and warrant to DEQOR that: (i) your User Content does not violate any copyright, trademark, trade secret, patent or other intellectual property right, any right of privacy or publicity of any third party or any applicable law, rule or regulation, (ii) you own or have the legal right to use and authorize DEQOR to use your User Content, including written consent to use of any product or the name, voice, likeness or any other applicable personal rights of each identifiable person featured or referenced in your User Content and (iii) your User Content does not violate DEQOR's Acceptable Use Policy set forth below.

As between you and DEQOR, you will retain all of your ownership rights in and to your User Content. By submitting User Content to DEQOR, you hereby grant to DEQOR a perpetual, worldwide, non-exclusive, irrevocable, royalty-free, sublicensable (through multiple tiers) and transferable right and license to use, reproduce, distribute, edit, modify, translate, reformat, prepare derivative works based upon, display publicly, perform publicly and otherwise exploit (including but not limited to over the Internet, broadcast television or any other uses or media) your User Content, in whole or in part, including future rights that DEQOR (or its successor) may otherwise become entitled to that do not yet exist, as well as new uses, media, means and forms of exploitation throughout the universe exploiting current or future technology yet to be developed to the maximum extent permitted by applicable law. You also hereby grant each user of the Site a non-exclusive license to access your User Content through the Site and to use, access, watch, reproduce, distribute, transmit, forward, display and perform such User Content in whole or in part, to the extent permitted by the Site under these Terms of Use.

DEQOR does not endorse any User Content or any opinion, recommendation, or advice expressed therein. DEQOR reserves the right but is not obligated to monitor User Content or other content sent to or through the Site. DEQOR has the right to refuse, remove or delete any User Content and/or to terminate any user's access to the Site if DEQOR determines, in its sole and absolute discretion, that such User Content or user violates or has violated these Terms of Use. DEQOR takes no responsibility for and expressly disclaims any and all liability in connection with User Content.

Acceptable Use Policy

By submitting User Content and otherwise using the Site, you agree not to: (i) submit any User Content that is protected by or otherwise subject to any third party intellectual property or proprietary rights (including any privacy and publicity rights) unless you own or have permission from the rightful owner of such rights to post such User Content and to grant DEQOR all of the rights granted herein; (ii) upload, post, e-mail or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, hateful or racially, ethnically or otherwise objectionable; (iii) use the Site to harm any person or entity, including DEQOR; (iv) impersonate any person or entity, including but not limited to, a representative of DEQOR, or falsely state or otherwise misrepresent your affiliation with a person or entity; (v) forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted to or through the Site; (vi) upload, post, e-mail or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, junk mail or any other form of solicitation; (vii) upload, post, e-mail or otherwise transmit any content that contains computer viruses or other computer code, files or programs that interrupt, destroy or limit the functionality of the Site or any other computer software or hardware or telecommunications equipment; (viii) intentionally or unintentionally violate any applicable local, state, national or international laws, rules or regulations, including but not limited to those promulgated by the U.S. Federal Trade Commission, U.S. Securities and Exchange Commission; (ix) collect, store or use personal information about other users of the Site without their consent; (x) use the Site (including through submission of User Content) to disparage or make unsubstantiated claims about any person, third party or its/their products or services; (y) use any of the Site in any manner that could overburden or impair any of the Site or the networks or systems connected to the Site; and/or (z) use any device, software or instrumentality to interfere with the proper working of the Site or disobey any requirements, procedures, policies or regulations of networks connected to the Site.

You also agree that you will not violate or attempt to violate the security of the Site. Violations of system or network security may result in civil or criminal liability. DEQOR reserves the right to investigate occurrences which may involve such violations and may involve and cooperate with, law enforcement authorities in prosecuting users who have participated in such violations.

Order Acceptance

The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. DEQOR reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered and DEQOR reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Certain orders constitute improper use of the Site. DEQOR reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at DEQOR's sole discretion.

About Our Prices

Where a product listing on our Site references a higher price, typically denoted by a strikethrough (e.g. "$349"), such higher price represents the retail price suggested by the manufacturer or supplier. In the absence of a price suggested by the manufacturer or supplier, this price represents the highest price at which we offered or sold the product at some point in the past.

Links to Other Websites

The Site may contain links to third-party websites ("Other Sites") that are not under DEQOR's control. DEQOR makes no claim and accepts no responsibility regarding the quality, nature or reliability of the Other Sites that are accessible by hyperlinks from the Site or link to the Site. DEQOR provides these links to you as a convenience and the inclusion of any link does not imply endorsement by DEQOR of Other Sites or any association with the operators of such Other Sites. You are responsible for viewing and abiding by the privacy statements and terms of use posted at any third-party site.

Notice to California Residents

California Proposition 65 requires that special warnings be provided when products contain chemicals known by the State of California to cause cancer, birth defects, or other reproductive harm if the use of those products may cause exposure to those chemicals above specific limits. These warnings relate to some but not all tools, lead crystal glassware, ceramic tableware, tiffany style lamps, and electrical cords. Please call us prior to ordering if you have any questions regarding the safety of these products.

Pursuant to California Civil Code Section 1789.3, DEQOR provides users of the Site with the following notice: You may report complaints to the Consumer Information Division of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at 800-952-5210.

Protecting Children’s Privacy
We do not knowingly collect any Personal Information from children under 13. If it is brought to our attention that we have inadvertently received personal information from a child under 13, we will immediately remove all personal and identifiable information from our records in compliance with the Children’s Online Privacy Protection Act of 1998. In addition, we will not disclose this information to any other companies.

Personal Information
"Personal Information" is information that can personally identify you, such as your name, email address and telephone number. We maintain one or more databases to store your Personal Information and may retain it as reasonably required to serve you and operate the Website. When you make a purchase on our Website, create an account, join our Gift Registry, participate in a sweepstakes or contest or any other promotion, post a product review, answer one of our surveys, or interact with us in any way, you may choose to give us personal information, such as: your name, email address, mailing address, ZIP code, phone number and credit card numbers. This allows us to provide you with services to process your transactions more efficiently and, ultimately, to give you a higher caliber of customer service. The decision to provide this information is optional. If you choose not to provide us with certain Personal Information, you may not be able to take advantage of certain features of www.deqor.com

General Information
When you visit the website, we may collect various categories of general non-personal information ("General Information"), such as: your Internet service provider's address, the name of the Website directing you, browser information, operating system information, device information, TCP-IP address and the date, time, length of stay and specific pages accessed during your visits to our website. This anonymous usage information generally is not associated with your personal information. This tracking data helps us understand how to make our Website more available and user-friendly to our customers.

Registering for the Website
If you register to use the Website, we may collect Personal Information including your name, email address, and telephone number.

Online Identification Tools
Like many website providers, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and your shopping cart and gather General Information. We use web beacons (a.k.a. clear GIFs, web bugs or pixel tags) to personalize your experience of the Website and to generate information about Service traffic and trends. Web beacons collect General Information, such as the type of browser that you use and your IP address. Web beacons may be used alone or in conjunction with cookies; when web beacons are used with cookies, they may link General Information to Personal Information. Web beacons usually are not visible to you.

We also use cookies to keep track of your shopping cart and for other purposes like personalizing the Website. A cookie is a small file stored by your Internet browser on your computer. They find their way to your browser via a Web server. Cookies flag information about your activity on our Website. This information helps us improve our Website and make them friendlier and easier to use. We never use cookies to save passwords, credit card numbers or other highly confidential information. However, we may use them and other tracking technologies to provide enhanced online marketing based on your interests and preferences. Our systems do not recognize browser “Do Not Track” signals, but several of www.deqor.com providers who utilize these cookies and other tracking technologies on our Website enable you to opt out of this type of advertising. To opt out of these ads, please click here. Please note that opting out prevents targeted advertising but does not prevent all advertising.

Use of Website via Mobile Device
If you use the Website through your mobile device, we may collect your geo-location information to assist us in fulfilling your order. We will not share this information with third parties and will only use this information for the sole purpose of fulfilling your order. You may at any time prevent the Website from using your location by turning this option off at the device level. When you use the Website through your mobile device, we also collect device type and UUID, a unique identifier generated within the App, and store this information in log files. We use this information to provide you with the most up to date application and features, or to advertise or promote products or services to you that are applicable to your device type.

Third-Party Features
The Website also may include an activity feed, social media buttons and widgets, such as the Facebook "Like" button or the "Share This" button. These features may collect and display your Personal Information, your IP address and the page you are visiting on the Website and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly on the Website and your interactions with them are governed by the privacy policy of the third party that provides the feature.

Third-Party Service Providers
In order to serve you better, we may at times contract with other companies (“Service Providers”) to help us process information. For instance, their assistance can help us better fulfill customer orders, manage, store and enhance customer data, and comply with postal regulations. For your security, these companies are bound by our nondisclosure agreements or other contractual arrangements to provide privacy protection for your information.

Third-Party Links
We may provide links to third-party websites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.

How Your Personal Information is Used, Processed, and Disclosed
Except as specified in this Privacy Policy, www.deqor.com does not rent, sell, trade or disclose your Personal Information to third parties without your prior consent. www.deqor.com may, however, use, process and disclose Personal Information to:

  • send information to customers about orders;
  • fulfill your orders;
  • process and collect your payments;
  • send you promotional marketing material about www.deqor.com’s company and partners;
  • produce content for our Website
  • customize, analyze, adjust and improve the Website to better meet your needs;
  • execute a sweepstakes, contest or other promotion;
  • enforce www.deqor.com’s agreements with you;
  • provide you with important administrative information regarding the Website, such as changes to this Privacy Policy and our Terms of Use, and other policies;
  • prevent fraud and other prohibited or illegal activities; and
  • comply with potential requests of law enforcement or data protection agencies.

When possible, General Information may be combined and/or linked to Personal Information, in accordance with the purposes specified above. We may use your General Information and deidentified Personal Information to prepare anonymized, aggregated data about our users ("Anonymized Data"). We may provide third parties with Anonymized Data in describing the Website to prospective partners, advertisers and other third parties, and for all other lawful purposes. As communicated to third parties, the Anonymized Data does not include any information permitting the recipient to identify, locate or contact you.

Information Sharing for Marketing Purposes
To provide you with information about products and services that may be useful to you, we may partner with select reputable organizations whose privacy policies we believe are consistent with ours. Such organizations may include other retailers and magazine publishers. Through these arrangements, we may share, exchange, cross-reference and/or rent your name and mailing address.

If you do not want us to share your Personal Information with third parties for marketing purposes, please contact us here. Immediately after your request has been processed, your information will no longer be shared with any third party for marketing purposes.

Blogs, Reviews and Forums
The Website also may from time to time offer publicly-accessible blogs, customer reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your Personal Information from blogs, customer reviews or forums, please contact us here. Please note that in some cases we may be unable to remove your Personal Information.

Retention of Personal Information
www.deqor.com retains Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Modifying or Deleting Your Personal Information
If you would like to modify or delete your Personal Information, please contact us here with clear instructions about what you would like to be modified or deleted. We will respond to your request promptly.

Changing Your Subscription Preferences
You may instruct www.deqor.com to stop sending you emails, newsletters or other information by following the ‘unsubscribe’ instructions provided in the email. www.deqor.com may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with www.deqor.com or using the Website, you may continue to receive communications from www.deqor.com to any name and/or email address not specified in your opt-out request.

California Residents
California law permits individuals who provide www.deqor.com with Personal Information and who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To request this information, please contact us here.

Visitors from Outside of the United States
The Website is hosted in the United States. If you are visiting the Website from outside the United States, your information may be transferred to, stored and processed in the United States in accordance with this Privacy Policy and applicable US laws. Please note that data protection and other applicable laws of the United States may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. By using the Website, you consent to transfer of your information to our facilities as described in this Privacy Policy.

Information Security
We have instituted reasonable safeguards to help ensure that information collected is secure. We also take reasonable steps to ensure that third parties who work with us to make the Site (including the software, applications and services provided on the Site) available to you agree to protect personal information that they must access in order to serve you and to honor your preferences about contacts you receive.

When you send or otherwise transmit your sensitive information (such as your credit card number) to or though the Site, your sensitive information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on an SSL-protected page, a picture of a closed lock appears at the bottom or top of some web browsers. Another way to tell if you are on a secure page is to check the URL or address of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with "https://" instead of "http://".

Please understand, however, that it is possible for third parties to access information despite our efforts. Without limiting the terms of our Terms of Use and this Privacy Policy, you understand that we do not guarantee that your use of the Site and/or information provided by you will be private or secure and we are not responsible or liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the Site. You also understand that any information provided by you or collected by us or our agents in connection with your use of the Site will be used in the manner described in our Terms of Use. Please do not use the Site if you do not agree to the terms and conditions described in this Information Security section.

If you have any questions about security of the Site, please contact us here.

Indemnity

You agree to indemnify and hold DEQOR and its agents and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of (i) your use of the Site, including any User Content you submit, post to or transmit through the Site, (ii) your violation of these Terms of Use or (iii) your violation of any rights of another user.

Disclaimer of Warranties

DEQOR intends for the information and data contained in the Site to be accurate and reliable but since the information and data have been compiled from a variety of sources, they are provided 'AS IS' and "AS AVAILABLE". You expressly agree that your use of the Site and any information contained therein is at your sole risk. Accordingly, to the extent permitted by applicable law, DEQOR EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. Some jurisdictions do not allow the disclaimer of warranties so such disclaimers may not apply to you.

Limitation of Liability

IN NO EVENT WILL DEQOR OR ITS OFFICERS, MANAGERS, MEMBERS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR VIA OTHER CHANNELS, INCLUDING BUT NOT LIMITED TO PHONE AND EMAIL, BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREIN, INCLUDING USER CONTENT, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF DEQOR HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.

You hereby acknowledge that the preceding limitation on liability will apply to all content, merchandise and services available through the Site or other channels. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions liability is limited to the fullest extent permitted by law.

Regardless of the previous paragraphs, if DEQOR is found to be liable, our liability to you or to any third party is limited to the greater of (a) the amount in dispute not to exceed the total amount which you paid to us in the twelve (12) months prior to the action giving rise to the liability or (b) $100.

Legal Disputes

YOU AND DEQOR AGREE TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT, SUCH AS ACCESS TO DISCOVERY, ALSO MAY BE UNAVAILABLE OR LIMITED IN ARBITRATION.

Any dispute between you and DEQOR, its agents, employees, officers, directors, principals, successors, assigns, subsidiaries or affiliates (collectively for purposes of this section, 'DEQOR') arising from or relating to these Terms of Use and their interpretation or the breach, termination or validity thereof, the relationships which result from these Terms of Use, including disputes about the validity, scope or enforceability of this arbitration provision (collectively, "Covered Disputes") will be settled by binding arbitration in Suffolk County, Commonwealth of Massachusetts administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, in effect on the date thereof. Prior to initiating any arbitration, the initiating party will give the other party at least 60-days' advanced written notice of its intent to file for arbitration. DEQOR will provide such notice by e-mail to your e-mail address on file with DEQOR and you must provide such notice by e-mail to cs@deqor.com.

During such 60-day notice period, the parties will endeavor to settle amicably by mutual discussions any Covered Disputes. Failing such amicable settlement and expiration of the notice period, either party may initiate arbitration. The arbitrator will have the power to grant whatever relief would be available in court under law or in equity and any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction. The arbitrator will not, however, have the power to award punitive or exemplary damages, the right to which each party hereby waives, and the arbitrator will apply applicable law and the provisions of these Terms of Use and the failure to do so will be deemed an excess of arbitral authority and grounds for judicial review. DEQOR and you agree that any Covered Dispute hereunder will be submitted to arbitration on an individual basis only. Neither DEQOR nor you are entitled to arbitrate any Covered Dispute as a class, representative or private attorney action and the arbitrator(s) will have no authority to proceed on a class, representative or private attorney general basis. If any provision of the agreement to arbitrate in this section is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced (but in no case will there be a class, representative or private attorney general arbitration). Regardless of any statute or law to the contrary, notice on any claim arising from or related to these Terms of Use must be made within one (1) year after such claim arose or be forever barred. For purposes of this section, these Terms of Use and related transactions will be subject to and governed by the Federal Arbitration Act, 9 U.S.C. sec. 1-16 (FAA).

Termination

Your ability to access and use the Site remains in effect until terminated in accordance with these Terms of Use. You agree that DEQOR, in its sole discretion, may terminate your account and your use of the Site and may remove and delete your User Content if DEQOR believes that you have violated or acted inconsistently with these Terms of Use or for any other reason. DEQOR also may in its sole discretion and at any time discontinue providing the Site, or any part thereof, with or without notice. You agree that any termination of your access to the Site may be effected without prior notice and you acknowledge and agree that DEQOR may bar any further access to the Site. Further, you agree that DEQOR will not be liable to you or any third-party for any termination of access to the Site.

You may terminate your account by sending a letter stating your intention to DEQOR 4525 S. Wasatch Blvd. Suite 125 Salt Lake City, UT 84124 Att:Service or an email to cs@deqor.com, with the subject line "Termination Request".

The provisions of the Intellectual Property Rights, User-Generated Content, Acceptable Use Policy, Disclaimer of Warranties, Indemnity, Limitation of Liability, Legal Dispute sections, together with and any other rights and obligations which by their nature are reasonably intended to survive such termination, will survive any termination of these Terms of Use.

Outages

DEQOR periodically schedules system downtime for the Site for maintenance and other purposes. Unplanned system outages also may occur. You agree that DEQOR has no responsibility and is not liable for: (a) the unavailability of any of the Site; (b) any loss of data, information or materials caused by such system outages; (c) the resultant delay, mis-delivery or non-delivery of data, information or materials caused by such system outages; or (d) any outages caused by any third parties, including without limitation any companies or servers hosting any of the Site, any Internet service providers or otherwise.

Jurisdictional Issues

The Site is operated by DEQOR from its offices in Salt Lake City, Utah USA. The Site is intended for users who reside in the United States of America. DEQOR makes no representations or warranties that the Site or any materials contained in them are valid, appropriate or available for use outside of the United States. If you access and use the Site outside the United States, you do so at your own risk and are responsible for compliance with applicable local laws. DEQOR reserves the right to limit the availability of the Site and/or the provision of any service, program or other product described thereon to any person, geographic area or jurisdiction, at any time and in our sole discretion. Any software on the Site is subject to United States export controls and may not be downloaded or otherwise exported or re-exported: (a) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria or any other country to which the United States has embargoed goods or which is subject to other applicable U.S. trade sanctions; or (b) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading or using any software from the Site, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.

General Information

No waiver of any provision or any breach of this Agreement will constitute a waiver of any other provisions or any other or further breach. In the event that any provision of this Agreement will be illegal or otherwise unenforceable, such provision will be severed, and the balance of the Agreement will continue in full force and effect. These Terms of Use set forth the entire Agreement between you and DEQOR with respect to use of the Site and supersede any prior agreements between you and DEQOR relating to such subject matter. The Terms are not assignable, transferable or sublicensable by you except with DEQOR's prior written consent. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by these Terms of Use. Any heading, caption or section title contained herein is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof. DEQOR's performance of these Terms of Use is subject to existing laws and legal process, and nothing contained in these Terms of Use is in derogation of DEQOR's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by DEQOR with respect to such use. A printed version of these Terms of Use and of any notices given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. The parties agree that all correspondence relating to these Terms of Use must be written in the English language.

DEQOR's Copyright Policy

Last Updated: March 3, 2015

This Copyright Policy describes DEQOR's policy of prohibiting any information or materials that violate another party's intellectual property rights from appearing on www.deqor.com (collectively, the "Site").

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for a copyright owner who believes that material appearing on the Internet infringes his, her or its rights under U.S. copyright law. DEQOR complies with the DMCA by responding to notices and counter-notices that meet the then-current DMCA requirements. Please visit http://www.copyright.gov/ for details about current DMCA requirements.

Notification of Alleged Copyright Infringement

If you believe in good faith that material appearing on the Site infringes your copyright, you (or your agent) may send DEQOR a written notification pursuant to the DMCA (a "DMCA Notice"). Your DMCA Notice should be sent to our Copyright Agent (identified below), contain all of the information listed below (and as further set forth in 17 U.S.C. § 512(c)(3)) and request that the material be removed or that access to it be blocked. Your DMCA Notice must contain:

  1. Identification in sufficient detail of the copyrighted work that you claim has been infringed. If multiple copyrighted works on the Site are covered by a single notification, you may provide a representative list of such works on the Site; however, the representative list must still contain sufficient detail of the copyrighted works so that we can identify them;
    2. Identification of the URL or other specific location on the Site that contains the material that you claim to be infringing your copyright. You must provide us with reasonably sufficient information to enable us to locate the alleged infringing material and comply with your request to remove or deny access to the material; 
    3. Your name, address, telephone number and email address (if available); 
    4. The electronic or physical signature of the owner of the copyright or a person authorized to act on the copyright owner's behalf; 
    5. A statement that you have a good faith belief that use of the material on the Site as you have described in the DMCA Notice is not authorized by the copyright owner or its agent or the law; and 
    6. A statement that you swear under penalty of perjury that the information contained in your notification is accurate and that you are the copyright owner or that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

You must submit any notification of an alleged copyright infringement to DEQOR's Copyright Agent by mail or email as set forth below:

DEQOR Copyright Agent
Attn: Legal
4525 S. Wasatch Blvd Suite 125
Salt Lake City, Utah 84124
Email us at www.deqor.com (please reference "DEQOR DMCA Notice")

If you fail to comply with all of the above requirements, your DMCA Notice will not be valid. Please note that you may be liable for damages, including court costs and attorneys' fees, if you materially misrepresent that materials on the Site are infringing a copyright.

Counter Notification

If you believe in good faith that your own copyrighted material has been removed from the Site as a result of mistake or misidentification, you may submit a written counter notification letter to DEQOR's Copyright Agent pursuant to Sections 512(g)(2) and (3) of the DMCA. To be an effective counter notification under the DMCA, your written correspondence must include substantially the following:

  1. Identification of the material that has been removed or disabled and the location at which the material appeared before it was removed or disabled; 
    2. A statement that you consent to the jurisdiction of the Federal District Court in which your address is located or in Boston, Massachusetts if your address is outside the United States; 
    3. A statement that you will accept service of process from the party that filed the notification of alleged copyright infringement or the party's agent; 
    4. Your name, address and telephone number; 
    5. A statement that you swear under penalty of perjury that you have a good faith belief that the material in question was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled, or that the material identified by the complaining party has been removed or disabled at the URL or web location and will no longer be shown or accessible; and 
    6. Your physical or electronic signature.

You may submit your counter notification to DEQOR's Copyright Agent by mail or email as set forth below:

DEQOR Copyright Agent
Attn: Legal
4525 S. Wasatch Blvd Suite 125
Salt Lake City, Utah 84124

Email us at cs@deqor.com (please reference "DEQOR DMCA Notice")

Upon receipt of a counter notice, DEQOR's Copyright Agent may send a copy of it to the original complaining party informing that party that DEQOR may replace the removed content or cease disabling it. Unless the copyright owner files an action seeking a court order against DEQOR, the removed content may be replaced or access to it restored by DEQOR.

You acknowledge that if you fail to comply with all of the above requirements, your DMCA counter notification will not be valid. Please note that if you materially misrepresent that the disabled or removed content was removed by mistake or misidentification, you may be liable for damages, including costs and attorneys' fees.

Becoming a Supplier

Interested In Being a Supplier?
The Internet has created a tremendous opportunity for manufacturers to drive additional revenue growth and reach a new and growing set of customers. For two years, we have enabled our suppliers to successfully tap into this growth while working closely with them to protect and promote their brand, complement their existing retail channels and facilitate smooth logistics and communications flow. We understand the importance of flexibility and tailor our approach to meet our suppliers' specific needs.

We value our 100+ supplier relationships and believe these to be the key elements to fostering a successful partnership:

Partnership in Customer Service Excellence - DEQOR's ability to provide great customer service begins with our supplier's commitment to ship orders quickly, package products with care, provide accurate in-stock status and work with us to rapidly handle any issues that may arise.

Brand and Channel Integrity - DEQOR is absolutely committed to helping its suppliers' brand flourish online. We collaborate with our suppliers to tell their products' stories the way they want them told. We are sensitive to our suppliers' desire to have a consistent value proposition and brand message across all of their retail outlets and we work closely to ensure our relationship is complementary to our suppliers' existing sales channels.

Flexibility and Ease - Each of our suppliers works closely with a DEQOR category team that is highly proficient at taking the supplier though the entire process of: (1) establishing the relationship, (2) effectively merchandising the product, (3) driving growth and (4) providing excellent customer service. We understand that every supplier may have unique needs in areas of logistics, order flow, payments, returns, etc. and we try to tune our approach to match our suppliers' needs and to make the entire process as smooth and seamless as possible.

If you are interested in growing your business, please email us at cs@deqor.com

We look forward to hearing from you.

Send Us Your Suggestions

Customer feedback is very important to us. We are always looking for ways to serve you better. We want you to become a lifelong shopper with DEQOR.

Please email us.

Contact Us

Please contact us with any questions you have. We are here to serve you. We guarantee your satisfaction. On most items, we offer a 30-day return policy. Please see our return policy for specific information.

Thank you for your business.

If you would like to submit a Purchase Order contact us at:

By Phone:

888-220-0385

By Email:

Email Us

By Mail:

DEQOR
4525 S. Wasatch Blvd Suite 125
Salt Lake City, Utah 84124

For media inquiries:

If you are a member of the media and have questions about the company or would like to feature us in your publication, please email us at cs@deqor.com and we will respond to your request immediately.

How Will My Order Ship?

We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Each item's delivery options will be noted on its product page, as well as in the shopping cart. Please note we cannot ship to P.O. Boxes or Military APOs.

Small Parcel

Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivering carrier. If you have any special delivery instructions for the carrier, we recommend placing a note on your door on the day of delivery referencing your tracking number and request.

Deliveries will be completed by FedEx. Available shipping services will be noted in your shopping cart, but generally include:

Ground

Please allow the full processing time required to ship from the warehouse (specified on each product page), plus 1-6 business days in transit for delivery.

Next Day Delivery

Please allow the full processing time required to ship from the warehouse (specified on each product page), plus 1 business day in transit for delivery.

2-Day Delivery

Please allow the full processing time required to ship from the warehouse (specified on each product page), plus 2 business days in transit for delivery.

*Shipping to Alaska, Hawaii, or Puerto Rico? Enter your shipping zip code in the Shopping Cart to calculate additional fees/shipping restrictions.

Large Parcel

We want to make sure your order gets to you safe and sound. For items that are too large or fragile to be delivered via UPS/FedEx, we partner with carriers specializing in the transportation and delivery of Large Parcel freight so you can be rest assured that your order is being handled with the utmost care from the moment it leaves the warehouse.

How it works:

1.) Choose a delivery option for your Large Parcel item at checkout

Available delivery methods vary by item; all service options available will be displayed in the shopping cart.

2.) Your order gets picked up from the warehouse

We'll send you a Ship Confirmation email to let you know your order is on its way.

3.) Order is shipped to a Local Delivery Terminal

A Large Parcel carrier transports your order with care to a delivery professional in your area.

4.) Delivery appointment scheduled

Upon arrival, the local terminal will contact you to schedule a delivery date and appointment window.

5.) Day of Delivery: Welcome your new order home!

Be sure to inspect the shipment contents upon delivery. If you have any concerns regarding the condition or packaging of your order, simply describe the issue on the delivery receipt provided by the driver and contact us for assistance.

Large Parcel Delivery Methods:

Curbside (We Unload)

A skilled delivery team will unload the item(s) from the delivery truck and lower it to the curb outside your home. You will be responsible for further transport beyond that point. We recommend asking a family member or friend for an extra hand.

  • Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.
  • Signature Required: Yes
  • Packaging Removal Included: No
  • Assembly Service Included: No

Inside Entryway

Inside Entryway service takes your items even further. A skilled delivery team will bring the item(s) inside your home and place it in the immediate entryway.

  • Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrives at the local terminal.
  • Signature Required: Yes
  • Packaging Removal Included: No
  • Assembly Service Included: No

Full Service Delivery & Assembly

Our easiest, no-sweat method, Full Service Delivery takes your item from delivery to assembly. A delivery team will bring your item(s) inside and place it in the room of your choice.* Packaging will be removed and disposed of, followed by basic assembly for your convenience.**

**Assembly includes light setup requiring basic tools, such as a screwdriver. Please note that the delivery team will not perform plumbing installation, electrical wiring, or services requiring the use of power tools.

  • Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.
  • Signature Required: Yes
  • Packaging Removal Included: Yes
  • Assembly Service Included: Yes

When Will My Order Arrive?

Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the Internet, we ship from warehouses all over the country. Each lead-time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Other items require a longer time (e.g. 2-4 weeks). Each product page on our site includes the estimated Lead Time, "Usually ships in ________ ," to give you an idea how quickly your order will leave the warehouse.

For Small Parcel shipments within the United States, delivery usually takes between 1 and 6 business days after your order is picked up from the warehouse. You should remember that the estimated Lead Time still applies before the item ships out. Be sure to consult the product's Lead Time before you order with expedited shipping, and call us if you have any questions or concerns.

For Large Parcel Curbside Deliveries, delivery usually takes between 3-6 business days from the time your items leave the warehouse. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal.

For Large Parcel Inside Deliveries, delivery usually takes 1-4 weeks from the time items leave the warehouse. Your order will travel through a nationwide network of professional moving companies who will handle your item(s) with the utmost care. You will be contacted for a delivery appointment when your order reaches the delivery agent. Although the items are handled carefully throughout transit, we require that our orders undergo a thorough inspection at the delivery agent to ensure your item is delivered in perfect condition.

For products that display 'Arrives by Christmas', DEQOR is not responsible for late shipments resulting from carrier delays or any other causes beyond our control.

DEQOR FEATURED IN

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